Reference

rp9 Legal for Indonesian account decisions

rp9 Legal explains how account access, wallet records, privacy and policy changes work before you open an account.

Account termsPrivacy controlsLocal-law wordingPayment records
rp9 rp9 Legal for Indonesian account decisions
CONTACT ROUTES

Get policy help through the account path

A clear contact route matters when a Legal question affects your account or wallet status.

Policy chat Use support chat for questions about Legal wording, phone verification, account access or local-law eligibility. Include the account reference shown to you, but do not send your password or wallet PIN.
Wallet status If DANA, OVO, GoPay or QRIS status does not match your account record, open the cashier path and share the transaction reference. We can direct the request to the relevant payment check.
Account changes Ask support chat how to request a correction to account details, privacy preferences or contact data. We may ask for phone verification before discussing information connected to your account.
DATA PRACTICE

How we handle your legal data requests

Our Legal process covers more than account wording: it also explains how we handle data, cookies, security and change requests.

Data handling

We use account details to operate access, verify the phone connected to your account, match payment records and respond to support requests. We do not ask for your wallet PIN through support chat.

Cookie choices

Cookies can help remember sign-in preferences and measure page activity. Our Legal wording explains their purpose, and you can adjust browser cookie settings before returning to the account path.

Account security

Phone verification is part of account protection before access. Keep your phone number current, use a private device, and contact us through support chat if an account message looks unfamiliar.

Record retention

We retain account, payment and support records only for operational, accounting, security or dispute needs described in the applicable policy. The retention period can depend on the record type and local law.

Change requests

You may ask us to correct account details or clarify how a record is used. Start in support chat, identify the requested change, and complete any account verification we require.

Policy contact

For a Legal question, contact us through the account support route rather than sending sensitive details in an open message. We use the account reference to connect your request with the right record.

Legal questions Indonesian account holders ask

These Legal answers cover the points most often checked before an account is opened: local eligibility, phone verification, payment records, cookies, data requests and policy changes. If your situation is not listed, use support chat with the relevant account reference.

Legal covers account eligibility, phone verification, permitted access, privacy, cookies, payment records, security, retention and policy changes. Availability depends on local law, so check the current wording before opening an account.

Yes. Our Legal wording states that account access and eligibility depend on local law. If local law does not permit the service in your situation, we do not describe access as available.

Phone verification helps connect account access to the phone number you provide and supports account security. We request it before access, and support may repeat verification before discussing private account records.

Payment references can be matched with your account to check wallet status and resolve a transaction question. Our Legal wording covers how those records are handled, retained and used for support.

Yes. Send a correction request through support chat and identify the account detail that needs changing. We may ask for phone verification before confirming or applying a data change.

Cookies may remember sign-in preferences or measure page activity. The Legal wording explains their purpose, while your browser settings let you manage cookies before you continue through the account path.

Use the support chat reached from the account or cashier path. Quote the clause or message, add your account reference, and avoid sending passwords, wallet PINs or unnecessary identity details.